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20121128
20121206
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feelings, really create an environment where they are as open and as honest as possible. at the end of the day, with focus groups, i always am aware that whatever people say, that's a huge difference between what they actually do. >> if you have any way of testing their actual actions. put the product up on the site as if it is for sale and see how many people click on it. >>> finally, we have this question from maggie. this is a situation that many small business owners have faced. one of our key employees isn't getting along with everyone else in the business. what should we do? this is hard. it seems like it would be easy. it might be the hardest question we have asked today. >> there is nothing more important than your employees ending the day and your customers with the success of the business. i would take this very seriously even though you might want to hope it gets better. i would facilitate as much conversation as possible between the two people and all the groups of people and try to solve it or make tough decisions as soon as possible. you don't want it to be wait until
a new person into that environment without that data. >> got it. >> sometimes knowledge is power, but it can work against people. the natural inclination is to go to the path of least resis tense. >> they stop thinking creatively as well. >> the way to prevent it from happening is here, this is your territory as long as you hit this quota. >>> a question about dealing with the competition. >> i have been in business for over 25 years and recently, i had people say horrible, negative things about my product and my business. i wanted to stop. what can i do about it? >> it's hard right now. someone says something and it can be multiplied by social media. do you ignore it or get it face on? >> welcome to success. if you are not having people say rot ton things about you. if people are saying rotten things about you, you are doing rotten stuff. people are saying things because you are success f. >> how do you counter act it? >> set up global arts so you get a ping when something happens. then a material decision. you need somebody to help you with it. we get too concerned about our ow
Search Results 0 to 1 of about 2